3080 Northfield Place
Roswell, GA 30076-4917
Monday – Friday, 9AM – 4PM EST
Frequently Asked Questions
Yes. It is a 2-step verification process. First, register by clicking on “REGISTER” in the top right corner. Complete the registration form using your *.mil or *.gov email address and upload a photo of your military ID or DD214 using this File Upload portion at the bottom of the contact form. Next, we’ll then create a buyer account on our website and forward your login info back to you. Whenever you are logged in, you’ll then see your discounted rate on all eligible products.
Just upload a pic of your military ID or DD214 using the File Upload portion at the bottom of the contact form on this page. We’ll then create a buyer account on our website for you, and forward your login info back to you. Whenever you are logged in, you’ll then see your discounted rate on all eligible products.
We do not accept any other form of verification, like: a driver’s license that says you’re a veteran or a note from your former “commanding officer” that was written on a napkin in crayon. Yeah, that’s a true story.
Yes. We ship to just about anywhere in the world. To get an estimate on your shipping cost, just add your gear to the shopping cart and enter your country and city. This will provide you with an estimate on what your shipping cost will be at checkout. Note: import taxes and customs duties are not included with your purchase. That amount is typically settled at the time of pickup/delivery. For info on what your import costs will be for your country, visit: www.uscib.org.
To find out if we have a distributor in your country, email [email protected], and our team will be happy to help you.
It depends on where you are located. We offer domestic and international shipping through UPS and USPS. An estimated shipping timeframe will be displayed with available shipping options at checkout.
Yes. Military PO Box addresses will ship via USPS.
A copy of your receipt will be sent to you via email to confirm your order. Once shipped, you will receive a tracking number.
Send us a message through the form on this page. Let us know what you need, how many, and where it’s going. We’ll get back to you with a quote.
No. Our warranty is non-transferable through third-party sales, like: on eBay, in some Army Surplus store, or that guy who wanted to sell you a “mint condition” LiteFighter out of the trunk of his Impala. If you need replacement parts, we offer them for all our systems on our website, here: Replacement Parts.
Our Warranty only covers gear purchased though LiteFighter. Every product that we ship from our warehouse is in new condition, quality inspected and approved by our team of tent experts before it leaves our warehouse. For detailed info on our warranty process, please visit our Warranty, Returns & Shipping Terms webpage.
We anticipate having a restock of LiteFighter 2 tents in the Fall of 2022. With the increase of Military orders for the LiteFighter 1, we’ve had to push back our LiteFighter 2 production. As of right now, the Catamount is your best 2 person tent option. We apologize for this inconvenience, and appreciate your patience.
If you would like to be notified when we have LiteFighter 2 tents back in stock, visit our LiteFighter 2 webpage, and click on the “Notify Me” button. You will then be notified as soon as we have they are available.
Yes, we do. Here is the link to purchase LF 2 Cold Weather Kit
As a DoD approved military contractor, we primarily make shelter systems for the US Army. And their favorite color is Official Camouflage Pattern (OCP). Which makes our favorite color OCP. We do offer our CataMount 2 in OCP and MultiCam®. With that being said, we are exploring other camo patterns and colors, and plan on launching those rainfly options in the Fall of 2022.
When comparing apples to oranges, they are never the same. As a DoD approved military contractor, our gear has to be MilSpec, rugged, and Made in America. Our ballistic fiber poles have bounced back from Category 1 hurricane winds in our wind tunnel test. Our rainflies exceed water resistance requirements by more than 250% of industry standards. Every clip, clamp and pull has been custom molded using only the strongest plastics we’ve tested.
We believe that you shouldn’t have to buy a new tent every year. However, if needed, we do offer Replacement Parts for absolutely every item included with our shelters. And when you purchase directly from us, your gear is covered under our Warranty.
So yeah, our tents cost more, because they are more. How do you like them apples?
Send us a message
Before you send us a message, please read the Frequently Asked Questions on this webpage. You’ll find info about military discounts, international shipping, distributorship, and restocking out of stock items.